Assertive communication skills should not be confused with aggressiveness. These are two different things. For example, do not think that, after the shouting match with the saleslady expects that confident. That is just plain rude and undisciplined.
To clear the air, let me explain what it means to really assertive communication skills. Having this knowledge means that it is able to stand up for what you believe, without threat or any other form, if to be disrespectful. Saleslady situation, using as an example, here is a way to handle things with confidence (and non-aggressive).
Assertive Communication Skill # 1: Remaining Calm down.
Do not blow the best out of all the small things. Approach the situation with a calm and clear mind. Do not anger or frustration get in the way of looking at things in a logical point of view.
If bus is not usually a quiet person, we recommend that you take up meditation. This will help condition the body and the soul of the increasing acceptance and patience. Try taking a deep breath before you open your mouth. Going all the saleslady or anyone to talk to the bus that would only lead to regrets.
Assertive Communication Skill # 2: Stating your problem.
Saleslady informed of what’s going on. You said the wrong shoe size? There was another customer to steal the last pair of socks do you want? It should be simple, but try not to appear excited.
In fact, more business than their own sound that will take you seriously and listen to the saleslady. Emotions have no place here. As a professional in any position is always a plus.
This applies to the workplace. If something is wrong, and do not be afraid to express feelings. However, do not start pointing fingers.
Assertive Communication Skill # 3: refers to the solution.
When the saleslady can help, why do not you’ll be the only solution to propose? Developing confidence in presenting ideas they come up. Do not be the enemy. Be the mediator.
In the workplace, not only by bus would have to point out the problems, it should also be able to think of how to address them. This is what the self-confidence is valuable.
Assertive communication skills is strongly encouraged. This will not only help you gain the respect of others, but also helps you are more comfortable with yourself.















Written by admin
Topics: Communication